Shipping Policy

This document sets out the shipping policy that applies to customers that make a purchase at [www.dreaddoctor.com]. If you have any questions, please contact our customer service team on [www.dreaddoctor.com/contact-us].

Shipping Options & Delivery Costs

Below are the shipping options and cost – you will be asked to select a shipping method at checkout.

Order Processing Time

Most orders placed are processed and dispatched within 2-6 working days of ordering with the exception of orders made on weekends (Friday-Sunday), orders made over the weekend period will be dispatched on the next working day the same day, all orders placed after will be dispatched the next day.

If we are experiencing a high volume of orders, shipment may be delayed by a few days. Especially due to COVID-19, order may take longer to get to the recipient than expected.

If there will be a significant delay in shipment of your order, we will contact you via email.  An email confirmation will be sent to the email address given on your order once the order has been dispatched.

Delivery Address & P.O. Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International Orders

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Tracking Your Order

Once your order has been dispatched, we will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.

Returns, Refunds, and Exchanges

We want you to be completely happy with your purchase – please read our return & refund policy for detailed information about our processes.

Damages

We are not liable for any products damaged or lost during shipping.  If you received your order damaged, please contact the shipment carrier to file a claim.  Please save all packaging materials and damaged goods before filing a claim.